Managed Services
Comprehensive Managed Services & their Benefits
At Techtrums, we offer comprehensive network management solutions designed to ensure your business maximises the potential of its network infrastructure. Our highly experienced technical team is dedicated to maintaining the uninterrupted operation of your network, providing you with peace of mind.
Our network management package covers complete system and network management without additional charges for standard services. We also offer limited support for third-party applications at no extra cost.
We continuously monitor and enhance network and business application performance by identifying and eliminating bottlenecks, ensuring optimal efficiency.
Our team monitors your network services and equipment 24/7. Instant alerts are sent to our engineers at the first sign of trouble, allowing for immediate response.
We implement enterprise-grade firewalls, proxy servers, VPNs, and other security measures to protect your personal and business data at all times.
We tag, record, track, and consolidate all your IT assets, making this information readily available to you through our customer portal.
We handle communication and management of hardware, software, and service providers on your behalf, simplifying your vendor relationships.
Our experts consult with you to plan and develop your IT infrastructure and services, ensuring they meet the future needs of your business.
Only pay for the services you use when you need them.
Outsourcing eliminates the need for hiring and training an IT staff. Focus human resources where they are needed most.
Network managed by professionals experienced in enterprise-grade vendor technologies.
Reduce research, development, and implementation time
Highly experienced experts ready to start new projects right away.
Outsourcing IT services helps your business stay focused on its core activities.
Tailored consultations and planning to meet your business’s future IT needs.
Managed Services Plans
Techtrums provides Managed Services which is comprised of a comprehensive suite of services to manage a customer’s IT infrastructure.
Techtrums managed services clients benefit from proactive real-time monitoring to ensure your business gets the best return from your IT investments. Data communication networks are the glue that binds everything together in an effective organisation. Ensuring your communication channels operate at optimum levels, Techtrums provides data service management to achieve your business outcomes.
Below are our managed services plans to choose from or Contact Us to discuss a plan to tailor according to your needs.
| Best Seller | |||
|---|---|---|---|
| Services | Silver | Gold | Platinum |
| Customer Portal Access | Yes | Yes | Yes |
| Help Desk Support* | Yes | Yes | Yes |
| Contact Method | Customer Portal, Email, Phone | Customer Portal, Email, Phone | Customer Portal, Email, Phone |
| Remote Support | 5 hours per month | 8 hours per month | 11 hours per month |
| After Hours Support* | No | 2 hours per month | 4 hours per month |
| Onsite Visit* | No | Yes | Yes |
| After Hours Onsite Visit* | No | Yes | Yes |
| O365/M365 Support and Solution | Yes | Yes | Yes |
| Cloud Solution | Yes | Yes | Yes |
| 24/7 Network Monitoring | Yes | Yes | Yes |
| Remote Network Management | Limited | Limited | Yes |
| Monthly System Environment Reports | No | Yes | Yes |
| Service Desk Reports | No | Yes | Yes |
| Strategic IT Planning & Consultancy | No | Limited | Yes |
| Server Optimisation | No | Limited | Yes |
| Patch Management | No | Limited | Yes |
| Cyber Security and Anti-Virus | Limited | Limited | Yes |
| Backup, Monitoring & Reporting | No | Limited | Yes |
| Active Directory Accounts and Privileges | No | Limited | Yes |
| Workstations Support | No | No | Yes |
| Wireless Network Support | No | No | Yes |
| Licensing Strategies | No | No | Yes |
| Inventory Management | No | No | Yes |
| Vendor Management | No | No | Yes |
| Dedicated Account Manager | No | No | Yes |
| Plan Package | $500 | $1000 | $1500 |
| * Terms and Conditions apply | |||
View All | |||
